Terms and conditions.

Terms and conditions of online store and provision of electronic services

§1

General provisions

  1. These Terms and Conditions (hereinafter referred to as the "Terms") define the general rules and conditions for using the Website, the method of providing services by electronic means, and the detailed rules for the sale of products by the company: PAJAK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Bielsko-Biała, ul. Cmentarna 3, 43 – 300 Bielsko – Biała, NIP: 9372775937, entered into the Register of Entrepreneurs of the National Court Register (KRS) kept by the District Court in Bielsko-Biała, VIII Commercial Division of the National Court Register under the number KRS: 0001201233, with a share capital of PLN 20,000.00 (paid in full), offered in the online store at www.pajaksport.pl.

  2. Service and Customer Delivery Addresses:
    a) Registered office address: PAJAK, ul. Cmentarna 3, 43-300 Bielsko-Biała – appropriate for the delivery and collection of Products under the Service (Repair) Provision;
    b) Operational address: PAJAK, ul. Gen. Stanisława Maczka 9, 43-300 Bielsko-Biała – for personal collection of orders and the use of the Showroom.

  3. PAJAK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is entered into the Register of Entrepreneurs of the National Court Register kept by the District Court in Bielsko-Biała. The name of the authority keeping the register is the Ministry of Justice (Registry Court).

  4. The Seller conducts business on the territory of the Republic of Poland, although sales outside of Poland are also possible.

  5. The Terms and Conditions are made available free of charge on the website in a form that allows for its acquisition, reproduction, recording, and printing. Every User has the opportunity to read the content of these Terms and Conditions before concluding any contract.

§2

Definitions

In these Terms and Conditions, the terms shall have the following meaning:

  1. Working days – all days of the week from Monday to Friday, excluding public holidays within the meaning of the regulations in force in the Republic of Poland.

  2. FitMe – functionality in the form of the Seller's original plugin available on the Website, facilitating Users in choosing the right type and parameters of a given Product based on the data entered, described in detail in § 14 of the Terms and Conditions.

  3. Commercial Information – any information intended directly or indirectly to promote services, goods, or the image of the entrepreneur, excluding information allowing communication by means of electronic communication with a specific person and information about goods and services not serving to achieve the commercial effect desired by the entrepreneur.

  4. Customer – a natural person with full or limited capacity to perform legal acts, a legal person, or an organizational unit without legal personality but with legal capacity, using the Store, in particular making purchases.

  5. Consumer – A Customer who is a natural person who uses the Online Store, in particular makes purchases, for purposes not directly related to their business or professional activity (pursuant to Art. 22¹ of the Civil Code). Whenever the Terms and Conditions refer to a Consumer, it shall also be understood as a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for this person.

  6. Account – an individual administrative panel assigned to the Customer in the Store, available after registration and logging in.

  7. Cart – Store functionality in which the Products selected by the Customer for purchase are visible, and by means of which the Customer specifies order details (quantity, address, payment method, etc.).

  8. Newsletter – e-mails sent by the Seller to the e-mail address indicated by the User, with their voluntary consent, which may contain commercial information regarding the current offer and news.

  9. Products – goods presented and available for purchase in the Online Store, in particular specialized outdoor clothing and equipment of the PAJAK brand.

  10. Seller – PAJAK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.

  11. Contract – a sales contract for the ordered Product(s) concluded between the Customer and the Seller at a distance via the Store.

  12. Service Provision – a service provided by the Seller consisting of paid repair of Products purchased by Customers, the damage to which does not result from a Product defect, but is the result of wear and tear or unintentional damage.

  13. User – any natural person or unit using services provided by electronic means within the Website.

  14. Order –  a declaration of the Customer's will aiming directly at concluding a sales contract for Products, specifying in particular their type and number.

§3

Services provided electronically

  1. The Seller provides services by electronic means, in particular: making available information about the assortment, enabling the placement of orders, maintaining a Customer Account, Newsletter subscription, and access to the FitMe functionality.

  2. Commencement of use of the Website is equivalent to acceptance of the Terms and Conditions. The contract for the provision of services by electronic means is concluded for an indefinite period from the moment the User starts using the Website's functionalities.

  3. The Seller makes every effort to ensure the permanent and safe operation of the Website. The Seller's liability for technical interruptions or failures is limited to cases resulting from the Seller's intentional fault or gross negligence, taking into account the Consumers' rights to proper performance of the contract.

  4. The technical condition for using the Website is to have a device with Internet access and a web browser supporting Cookies and JavaScript. The Seller ensures the security of data transmission using the HTTPS (SSL) protocol.

  5. The User is obliged to use the Website in accordance with the law and good customs. It is forbidden to provide illegal content, including profanity or content violating the personal rights of third parties.

§4

Registration and Logging In – Creating a Customer Account

  1. The Customer may register a Customer Account in order to facilitate the order placement process and track purchase history. Registration is voluntary and free of charge for every User.

  2. Registration requires filling in a form and confirming via a link sent to the provided e-mail address. The Customer is obliged to keep the password confidential.

  3. The Customer may terminate the account maintenance contract at any time by sending a request to the Seller's e-mail address or using the option in the Account panel. Termination of the contract does not affect the performance of already concluded sales contracts.

§5

Sales Conditions

  1. Products offered in the Store are brand new and free from defects. Information on the website constitutes an invitation to conclude a contract within the meaning of the Civil Code.

  2. The conclusion of the sales contract takes place by placing an Order in the Cart and its subsequent final confirmation by the Seller via electronic means (e-mail about acceptance for fulfillment).

  3. To conclude a contract, it is necessary for the Customer to accept the Terms and Conditions during the purchasing process and provide the data necessary for delivery.

§6

Prices and methods of payment

  1. Prices are given in PLN (or other available currencies) and include VAT. Prices do not include delivery costs, about which the Customer is informed before placing an order. A sales document is issued for each product.

  2. Pursuant to the Omnibus Directive, in the case of price promotions, the Seller provides the lowest price of the goods from the 30 days prior to the introduction of the reduction..

  3. The Seller enables payments via: domestic or currency traditional bank transfer, payment in cash or by card upon delivery (COD), and electronic payments made via payment integrators: imoje, PayPal, and Stripe. Online payments are processed immediately after placing the order. In the case of choosing advance payment and failure to record it within 5 working days, the order may be cancelled.

§7

 Order Fulfillment and Delivery

  1. The Seller proceeds to fulfill the order immediately after its confirmation. Orders placed on working days by 10:00 AM are shipped on the same day. Orders placed after 10:00 AM and on non-working days are shipped on the next following working day. Delivery is carried out by professional courier companies (DPD, FedEx) or InPost (Parcel Lockers).

    In the case of choosing the personal collection option, ordered Products can be picked up at the Seller's collection point (43-300 Bielsko-Biała, ul. Gen. Stanisława Maczka 9) on working days from 07:00 AM to 1:00 PM. The Showroom is available to Customers at the same address during the same hours.

  2. The Seller recommends that the Customer check the condition of the shipment and packaging upon receipt. In the event of mechanical damage to the packaging, it is suggested to draw up a damage report in the presence of the courier. The lack of such a report does not, however, exclude the Consumer's statutory right to complain about goods damaged in transit, but only serves to facilitate the evidence procedure.

§8

Non-conformity of Goods with the Contract (Claims)

  1. The Seller is liable for the conformity of the Product with the contract under the rules set out in Chapter 5a of the Act on Consumer Rights. This liability covers non-conformities revealed within 2 years from the date of delivery of the Product to the Customer.

  2. A complaint can be submitted by e-mail to info@pajaksport.pl or in writing to the operational address. The Seller will respond to the request within 14 days of receiving the notification.

  3. The Consumer may demand repair or replacement of the Product. In cases specified by law (e.g., when repair is impossible or requires excessive costs), the Consumer may demand a price reduction or withdraw from the contract (refund).

§9

Voluntary Commercial Guarantee of Durability (Lifetime Warranty)

  1. The Seller provides a voluntary Lifetime Warranty for material and manufacturing defects of PAJAK brand Products. The "lifetime" of the guarantee refers to the expected period of durability of the product under normal use, in accordance with its intended purpose and technical properties. This guarantee covers material defects (hidden defects in raw materials, fabrics, or components) and errors occurring at the production stage.

  2. The guarantee does not cover damage resulting from normal wear and tear, mechanical damage (cuts, tears, burns), damage caused by force majeure, and destruction resulting from improper maintenance or use inconsistent with the intended purpose.

  3. Products covered by the voluntary commercial guarantee of durability are marked with a unified EU pictogram in accordance with the requirements of the EmpCo Directive (2024/825), which applies from September 27, 2026. As part of the additional privileges resulting from this protection, the Consumer gains the right to free repair service or replacement of the Product in the event of a material or manufacturing defect throughout the declared protection period. These privileges aim to support sustainable consumption through priority repair and extending the life of outdoor equipment, which constitutes added value exceeding the standard, two-year period of the Seller's statutory liability. This guarantee is of a commercial nature and does not limit the Consumer's rights resulting from the provisions on non-conformity of goods with the contract.

§10

Right of Withdrawal (Returns)

  1. The Consumer may withdraw from the contract without giving any reason within 14 days from the day on which they themselves or a third party other than the carrier took physical possession of the Product (receipt of the shipment). To meet the deadline, it is enough to send a statement before its expiry.

  2. The Consumer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. This means that the Customer may try the goods on, but should not use them in the field before deciding to return them.

  3. The Seller returns all received payments immediately, no later than 14 days from receiving the declaration of withdrawal, although they may withhold the return until the goods are received back or proof of their shipment by the Consumer is provided.

§11

Service Provision / Service Regulations

  1. This paragraph constitutes the General Terms and Conditions for the Provision of Service (GTC) by the Seller.

  2. If the damage to the Product is the result of natural wear and tear or unintentional (mechanical) damage, it is not covered by the commercial guarantee or statutory liability for conformity of the goods with the contract, but the repair may be performed for a fee as part of the Service Provision.

  3. The Service Provision applies only to original PAJAK brand Products. The Seller does not provide service for products of other manufacturers.

  4. In order to use the Service, the Customer fills in the service form available on the Store's website, indicating contact details, Product description, and type of damage. The condition for using the service is the acceptance of these Service Regulations.

  5. The Customer sends the form together with the damaged Product to the registered office address: PAJAK, ul. Cmentarna 3, 43-300 Bielsko-Biała or delivers it personally on working days between 06:00 AM – 2:00 PM at their own cost and risk.

  6. For hygienic reasons and for the health and safety of employees, Products submitted for service must be clean and washed. The Seller reserves the right to refuse to accept a dirty Product or to add the cost of professional cleaning (after consultation with the Customer).

  7. The Customer has the right to use the service only in relation to Products that are their property or for which they have the right of disposal.

  8. Prices for standard service tasks (e.g., replacement of a zipper, panel) are indicated in the "Service" tab. In the case of complex repairs, the price is determined individually after inspection. The Customer has the right to resign from the service before it starts if they do not accept the quote.

  9. If additional damage is detected during repair, the Seller will inform the Customer in order to accept the extended scope of work and the new price.

  10. Payment for the service takes place after its performance: in cash/by card upon personal collection, COD via courier, or by transfer to the indicated bank account

  11. The Seller makes every effort to ensure that the repair is performed within 14 working days of receiving the Product. If it is necessary to import unusual components, this period may be extended, about which the Customer will be informed.

  12. After the repair is completed, the Customer is informed about the readiness of the goods for collection. The release of the Product takes place after the payment is settled.

  13. The repaired Product is sent back to the address indicated by the Customer or can be picked up personally at the company's registered office (working days, 06:00 AM – 2:00 PM).

  14. The costs of sending the repaired Product back to the Customer in Poland are covered by the Seller.

  15. Uncontractual storage: If the Customer does not pick up the repaired Product within 90 days of notification of readiness for collection, the Seller will call the Customer (e-mail/tel) to pick it up within an additional 14 days. After the ineffective expiry of this period, the Seller will charge a fee for uncontractual storage of the goods in the amount of PLN 5 gross for each started 24-hour period.

  16. In the event of defective performance of the service, the Customer is entitled to rights for non-conformity of the service with the contract under general rules.

§12

Complaint Procedure for Services Provided by Electronic Means

  1. Complaints related to the operation of the Store, system errors, or electronic services should be reported to the e-mail address info@pajaksport.pl.

  2. The Seller considers such complaints within 14 days, informing the User about the outcome of the proceedings to the provided e-mail address or other indicated communication channel.

§13

Posting Reviews within the Website

  1. The Seller enables the posting of reviews only by Customers who have actually purchased a given product in the Store. This allows for maintaining the reliability of the presented ratings.

  2. The Seller verifies reviews in accordance with the requirements of the Omnibus Directive, linking the possibility of posting a review with the purchase history on the Customer's account. Reviews that violate the law, contain spam, or good customs will be removed by the moderator.

§14

FitMe Service

  1. The Seller provides the FitMe functionality within the Website, which is an interactive tool supporting the Customer's decision-making process in choosing the right type and parameters of the Product, with particular emphasis on PAJAK brand sleeping bags.

  2. The recommendation generated by FitMe is based on algorithms analyzing data entered directly by the User, such as: height, biological sex, and planned type of accommodation (e.g., shelter, tent, hammock, or under the open sky).

  3. The criterion for choosing the right model may be the altitude above sea level (a.s.l.) of the planned overnight stay in the field or the predicted ambient temperature during use. Based on this, the system generates a recommendation for a specific Product, taking into account its thermal parameters determined in accordance with the applicable EN ISO 23537 norm, contained in the Product description.

  4. The Customer acknowledges that the result of the FitMe functionality is purely auxiliary and informative (suggestion/recommendation) and not binding. The Seller does not guarantee that the recommended sleeping bag will in every case be perfectly matched to the individual preferences or specific thermoregulation of the User's organism.

  5. Use of the FitMe functionality is voluntary and free of charge.

  6. Using or not using the FitMe recommendation in no way limits the Consumer's rights resulting from the provisions of law, in particular the right to withdraw from the contract (§ 10) and rights for non-conformity of goods with the contract (§ 8).

§15

Personal data

  1. The administrator of personal data is PAJAK SP. Z O.O. Data are processed for the purpose of performing the sales contract (Art. 6(1)(b) of the GDPR), maintaining an account, and based on consent (e.g., Newsletter).

  2. Detailed information regarding data processing, the period of its storage, and the rights of the persons whose data are being processed (access, deletion, portability) can be found in the Privacy Policy document available on the Website.

§16

InPost Quick Returns Service

  1. The Seller enables Consumers and Entrepreneurs with consumer rights (§ 2(5)) to use the "Quick Returns" (Szybkie Zwroty) service provided by InPost, facilitating the process of sending back the Product as part of withdrawal from the contract.

  2. The service is available only in the territory of the Republic of Poland for products meeting the carrier's logistical parameters (e.g., dimensions of a parcel locker shipment).

  3. In order to use the service, the Customer should visit the website szybkiezwroty.pl or use the InPost mobile application, select the PAJAK Store from the list of available partners, and fill in the return form.

  4. After the application is accepted by the Seller, the Customer will receive a return code or a label enabling the shipment to be sent in any InPost Parcel Locker.

  5. The cost of using the Quick Returns service is borne by the Customer (deducted from the refund amount), unless the promotion terms currently in force in the Store provide otherwise.

  6. Using the service does not exempt the Customer from the obligation to properly secure the Product for transport. The Customer is liable for the condition of the returned goods and for any diminished value resulting from improper handling, in accordance with the provisions of § 10 of these Terms and Conditions.

  7. The "Quick Returns" service is a technical convenience and does not limit the Customer's right to choose any other way of sending back the goods to the Seller's operational address.

§17

Final Provisions

  1. The Terms and Conditions come into force on May 12, 2026. In matters not regulated, the provisions of Polish law shall apply, in particular the Civil Code and the Act on Consumer Rights.

  2. The Seller reserves the right to change the Terms and Conditions for important reasons (change of law, technology). Orders placed before the change are subject to the Terms and Conditions in force on the day of purchase. Any disputes will be settled amicably or by the competent common courts.

Downloads

Returns

You have 14 days from the shipping date of your order to return your purchase from PAJAKSPORT.com. The items must have all their labels and be in perfect condition.

Repair

We are working on it

Exchange

You have 14 days from the shipping date to exchange your purchase from PAJAKSPORT.com. The items must have all their labels and be in perfect condition.