At you can buy clothes and equipment suitable for outdoor activities. We strive for high quality in everything we sell and everything we do. Below you will find our terms and conditions. The company started in 1983 and has its head office in Bielsko-Biala, the organization VAT number is PL 5470166172


Contact information:

Tel: +48 33 4876654 


Address: Cmentarna 3, 43-300 Bielsko-Biala, Poland



Pajak offers a 14-day money-back guarantee. If you want to return a product within this period, please fill out the return form and send it back to us together with the product you wish to return. 



We only accept payment in advance by bank transfer. You as a customer can also pay by using your Paypal account.


Means of delivery

All orders within European Union are delivered via DPD within 3 - 5 working days. We work together with TNT when we deliver to countries outside the European Union.


Responsibility during delivery

We take full responsibility for any goods that get either damaged or lost during the delivery to you. If you choose to return anything to us you are then responsible for the goods until it has been safely received by us. Make sure to wrap return items carefully and use the original packaging. If you discover that an item has been damaged during transportation, you must carefully write this down on the delivery note when you accept the item. Please contact us as soon as possible with a photo of the broken item and we will help you further.

Parcels that are not collected 

If an ordered parcel is not collected we will still charge the customer for the original postage and the return handling fees. Additional freight costs, according to the current delivery price list, are also charged for large parcels.



If you have any complaints or comments relating to any of our products, or if you wish to return an item that you are not happy with, always contact our customer services at You need to give us your order number. If You have the possibility to take a photo of the item, please do. This can make the handling quicker.

Price, products, and offers

Displaying products cannot be guaranteed to correspond to the exact appearance and characteristics of the product. We take reservations concerning possible errors in product information and Pajak has the right to change product information as well as price without further notice. Price and product information, as well as other information on the website, can be subject to change and Pajak takes reservations concerning any possible errors. Pajak has the right to correct any possible errors. We take reservations concerning price errors, errors concerning discount codes, price adjustments, products out of stock, inventory errors, adjustments in technical specifications, and possible typos on our website as well as in advertisements. Pajak has the right to cancel any order which has apparent errors.

Force Majeure

In some instances beyond our control, we may be unable to fulfill our obligations in these terms and conditions. This could be due to; legal changes, government actions, industrial actions, fire, flooding, an act of war, terrorism, sabotage, larger accidents, or similar situations.


Personal information

All personal information given to is dealt with respectfully and in the strictest confidence. The way we store personal information follows the guidelines in the common EU regulations. We guarantee not to divulge or pass on any personal information that we receive from our customers. We only collect and use the information that we and our connecting partners need to be able to process your order. Examples of partners are PSP (Payment Service Provider) and banks. As a customer, you have the right to request a copy of the data we store about you and also request that the data is removed. Pajak follows the regulations and recommendations regarding marketing communication and does not send spam. As a customer, you might receive e-mail or other forms of communications regarding your order, payment, or other actions initiated by yourself.